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Global journey administration firm FCM is reshaping the company journey enterprise through a slew of proprietary shopper options debuting in the UK over the approaching months.
Alongside the worldwide rollout of its extremely anticipated omnichannel expertise, FCM platform together with entry through the brand new cellular App, the corporate has revealed it’s launching FCM Booking, an progressive various to conventional OBTs. This newest improvement represents one other thrilling milestone in FCM’s evolving expertise journey and firmly positions it as a frontrunner in the tech journey house.
According to FCM Global Managing Director, Marcus Eklund, the corporate’s expertise experience is borne through an bold technique specializing in consumer expertise and adaptability, whereas taking full benefit of the numerous investments it has made in current years.
“By prioritising the delivery of user centric tech, we are able to provide a standout service to our clients that addresses their pain points, provides exceptional flexibility and personalisation while providing an incomparable online experience through innovative tools like FCM Platform,” stated Eklund.
With FCM Platform’s open-platform resolution, purchasers can select from really useful APIs to ship desired characteristic and performance necessities on a market-by-market foundation – like HR feeds, responsibility of care suppliers and booking tool choice – this can quickly embody FCM’s personal proprietary possibility.
As the most recent element of the broader platform providing, FCM Booking has been developed to hit the candy spot for firms who worth consumer expertise balanced with management of key parts round their journey coverage. Piloting of FCM Booking is underway in the UK with plans to start out onboarding new clients later this yr.
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